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Class Activity Book-SIRXCEG007 Develop online customer service standards CAQA Resources
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Class Activity Book-SIRXCEG008 Manage disrespectful, aggressive or abusive customers CAQA Resources
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Class Activity Book-SIRXCHA001 Facilitate the change process CAQA Resources
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Class Activity Book-SIRXCHA002 Lead the change process CAQA Resources
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Class Activity Book-SIRXCOM002 Work effectively in a team CAQA Resources
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Class Activity Book-SIRXCOM003 Promote team cohesion CAQA Resources
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Class Activity Book-SIRXECM001 Monitor and interpret online data analytics CAQA Resources
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Class Activity Book-SIRXECM002 Prepare digital content CAQA Resources
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Class Activity Book-SIRXECM003 Design an ecommerce site CAQA Resources
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Class Activity Book-SIRXHRM001 Recruit, select and induct team members CAQA Resources
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Class Activity Book-SIRXHRM002 Maintain employee relations CAQA Resources
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Class Activity Book-SIRXIND001 Work effectively in a service environment CAQA Resources
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Class Activity Book-SIRXIND002 Organise and maintain the store environment CAQA Resources
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Class Activity Book-SIRXMGT001 Supervise and support frontline team members CAQA Resources
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Class Activity Book-SIRXMGT002 Lead a frontline team CAQA Resources
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Class Activity Book-SIRXMGT003 Provide Leadership to others CAQA Resources
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Class Activity Book-SIRXMGT005 Lead the development of business opportunities CAQA Resources
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Class Activity Book-SIRXMKT001 Support marketing and promotional activities CAQA Resources
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Class Activity Book-SIRXMKT002 Use social media to engage customers CAQA Resources
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Class Activity Book-SIRXMKT006 Develop a social media strategy CAQA Resources
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Class Activity Book-SIRXMKT007 Develop a digital marketing plan CAQA Resources
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Class Activity Book-SIRXOSM003 Use social media and online tools CAQA Resources
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Class Activity Book-SIRXOSM005 Develop a basic website for customer engagement CAQA Resources
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Class Activity Book-SIRXOSM006 Develop and manage social media and online strategies CAQA Resources
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Class Activity Book-SIRXPDK001 Advise on products and services CAQA Resources
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Class Activity Book-SIRXPDK002 Advise on food products and services CAQA Resources
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Class Activity Book-SIRXRSK001 Identify and respond to security risks CAQA Resources
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Class Activity Book-SIRXRSK002 Maintain store security CAQA Resources
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Class Activity Book-SIRXSLS001 Sell to the retail customer CAQA Resources
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Class Activity Book-SIRXSLS002 Follow point-of-sale procedures CAQA Resources
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Class Activity Book-SIRXSLS003 Achieve sales results CAQA Resources
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Class Activity Book-SIRXSLS004 Drive sales results CAQA Resources
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Class Activity Book-SIRXSTR001 Develop an ecommerce strategy CAQA Resources
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Class Activity Book-SIRXTAD002 Develop the retail frontline CAQA Resources
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Class Activity Book-SIRXWHS002 Contribute to workplace health and safety CAQA Resources
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Class Activity Book-SIRXWHS003 Maintain workplace safety CAQA Resources
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Class Activity Book-SISCAQU016 Manage pool water quality CAQA Resources
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Class Activity Book-SISCAQU029 Perform open water rescues CAQA Resources
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Class Activity Book-SISFFIT034 Assess client movement and provide exercise advice CAQA Resources
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Class Activity Book-SISFFIT039 Instruct group water-based exercise sessions CAQA Resources
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Class Activity Book-SISFFIT046 Plan and instruct online exercise sessions CAQA Resources
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Class Activity Book-SISOBWG001 Bushwalk in tracked environments CAQA Resources
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Class Activity Book-SISOCNE001 Paddle a craft using fundamental skills CAQA Resources
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Class Activity Book-SISOCYT001 Set up, maintain and repair bicycles CAQA Resources