Assessment Kit

Assessment Kit-SIRXCEG003 Build customer relationships and loyalty CAQA Resources

Assessment Kit

Assessment Kit-SIRXCEG004 Create a customer-centric culture CAQA Resources

Assessment Kit

Assessment Kit-SIRXCEG007 Develop online customer service standards CAQA Resources

Assessment Kit

Assessment Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers CAQA Resources

Assessment Kit

Assessment Kit-SIRXCHA002 Lead the change process CAQA Resources

Assessment Kit

Assessment Kit-SIRXCOM001 Communicate in the workplace to support team and customer outcomes CAQA Resources

Assessment Kit

Assessment Kit-SIRXECM001 Monitor and interpret online data analytics CAQA Resources

Assessment Kit

Assessment Kit-SIRXECM002 Prepare digital content CAQA Resources

Assessment Kit

Assessment Kit-SIRXHRM002 Maintain employee relations CAQA Resources

Assessment Kit

Assessment Kit-SIRXMGT001 Supervise and support frontline team members CAQA Resources

Assessment Kit

Assessment Kit-SIRXMGT002 Lead a frontline team CAQA Resources

Assessment Kit

Assessment Kit-SIRXMKT001 Support marketing and promotional activities CAQA Resources

Assessment Kit

Assessment Kit-SIRXMKT002 Use social media to engage customers CAQA Resources

Assessment Kit

Assessment Kit-SIRXOSM001 Identify and review social media and online platforms for organisational use CAQA Resources

Assessment Kit

Assessment Kit-SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms CAQA Resources

Assessment Kit

Assessment Kit-SIRXOSM005 Develop a basic website for customer engagement CAQA Resources

Assessment Kit

Assessment Kit-SIRXOSM006 Develop and manage social media and online strategies CAQA Resources

Assessment Kit

Assessment Kit-SIRXPDK002 Advise on food products and services CAQA Resources

Assessment Kit

Assessment Kit-SIRXSLS002 Follow point-of-sale procedures CAQA Resources

Assessment Kit

Assessment Kit-SIRXSLS003 Achieve sales results CAQA Resources